Returns & Exchanges
Due to the perishable nature of our truffle-infused products, we cannot accept returns, but we are committed to ensuring you are 100% satisfied with your TRUFF experience. If your order is damaged or incorrect, please reach out to our team within 30 days of delivery for a full replacement or refund.
Verify Eligibility
Ensure your request is made within 30 days of the delivery date and pertains to quality issues, shipping damage, or an incorrect item received.
Document the Issue
Take clear photos of the product, the packaging, and the shipping label to help our team expedite the resolution process.
Contact Support
Email our 'Truffle Concierge' at [email protected] with your order number and the photos of the affected items.
Receive Resolution
Once reviewed, we will issue a replacement shipment or a refund to your original payment method, which typically reflects within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing