Frequently Asked Questions
Everything you need to know about the TRUFF experience.
What makes TRUFF different from other hot sauces?
TRUFF is a curated blend of ripe chili peppers, organic agave nectar, black truffle, and savory spices. We focus on a flavor-first profile that delivers a sophisticated heat rather than just vinegar-based spice.
Do TRUFF products need to be refrigerated?
Yes. Because we use high-quality ingredients without heavy artificial preservatives, we recommend refrigerating all TRUFF sauces and oils after opening to maintain peak flavor and freshness.
Are your products vegan and gluten-free?
Most of our product line, including the Original, Hotter, and White TRUFF sauces, is both vegan and gluten-free. Please check the specific ingredient label on each product page for full dietary details.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
Due to the perishable nature of our food products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with your experience, please contact our support team within 30 days for a resolution.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international regions. Shipping rates and delivery times vary by destination and will be calculated at checkout.